{"id":237102,"date":"2020-10-19T06:58:00","date_gmt":"2020-10-19T04:58:00","guid":{"rendered":"http:\/\/www.travelreport.se\/?p=237102"},"modified":"2024-02-02T12:36:41","modified_gmt":"2024-02-02T12:36:41","slug":"harda-krav-pa-sas-fra-de-nordiske-naboer-svensk-besked-pa-vej","status":"publish","type":"post","link":"https:\/\/www.travelreport.se\/da\/harda-krav-pa-sas-fran-nordiska-grannarna-svenskt-besked-pa-vag\/","title":{"rendered":"H\u00e5rde krav til SAS fra nordiske naboer - svensk udmelding p\u00e5 vej"},"content":{"rendered":"
\"\"
Foto: sas<\/figcaption><\/figure>\n\n\n\n

Vores nordiske nabolande har taget aff\u00e6re mod SAS og stiller nu h\u00e5rde krav til selskabet for udeblivne tilbagebetalinger. <\/p>\n\n\n\n

I Sverige n\u00e6rmer den igangv\u00e6rende konkurrenceunders\u00f8gelse sig sin afslutning, og heller ikke den svenske myndighed udelukker retslige skridt mod flyselskabet.<\/p>\n\n\n\n

Hundreder af tusinder af passagerer venter stadig p\u00e5 at\u00a0SAS<\/a>\u00a0SAS -3% skal tilbagebetale pengene for aflyste rejser.<\/p>\n\n\n\n

I henhold til EU-forordninger har kunder ret til at f\u00e5 deres penge tilbage inden for syv dage, hvis en flyrejse aflyses, men under coronapandemien har det snarere handlet om m\u00e5neder end om dage, f\u00f8r pengene er tilbage p\u00e5 kontoen.<\/p>\n\n\n\n

I Sverige er der i \u00f8jeblikket en unders\u00f8gelse hos Forbrugerombudsmanden, KO, af SAS's handlinger. Gunnar Wikstr\u00f6m, processadvokat hos myndigheden, \u00f8nsker ikke at g\u00e5 i detaljer om sagen, men siger, at KO snart vil offentligg\u00f8re sin udtalelse.<\/p>\n\n\n\n

\u201dAmbitionen er, at vi skal handle i den aller n\u00e6rmeste fremtid. Jeg h\u00e5ber, at vi snart kan g\u00e5 ud med noget mere offentligt,\u201d siger han.<\/p>\n\n\n\n

KO kan tage flere retslige skridt mod SAS. Det kan blandt andet blive tale om et p\u00e5bud, hvor SAS kan forbydes at anvende visse markedsf\u00f8ringstiltag eller visse kontraktvilk\u00e5r, eller et informationsp\u00e5bud, hvor virksomheden tvinges til at videregive vigtig information i sin markedsf\u00f8ring.<\/p>\n\n\n\n

Der er ogs\u00e5 mulighed for at retsforf\u00f8lge SAS, hvis KO vurderer, at sagen ikke er af simpel karakter. Myndigheden kan ogs\u00e5 v\u00e6lge at afslutte unders\u00f8gelsen, hvis der har fundet en \u00f8nskelig dialog sted med virksomheden.<\/p>\n\n\n\n

Vores nordiske nabolande er kommet l\u00e6ngere i deres krav om, at SAS skal betale pengene tilbage.<\/p>\n\n\n\n

I Norge har landets luftfartsmyndighet kr\u00e6vet, at selskabet skal tilbagebetale kunder inden udgangen af november for at undg\u00e5 b\u00f8der. B\u00f8debel\u00f8bet vil udg\u00f8re 1 million norske kroner om m\u00e5neden, indtil selskabet har udbetalt alle erstatninger.<\/p>\n\n\n\n

I starten af oktober gav den danske transportmyndighed desuden tolv flyselskaber, heriblandt SAS, en frist til, at krav, der var indkommet f\u00f8r den 1. oktober, skulle betales senest den 15. november. Hvis selskaberne ikke lever op til dette, kan virksomhederne blive sags\u00f8gt.<\/p>\n\n\n\n

Fra svensk side vil Gunnar Wikstr\u00f6m ikke udelukke, at s\u00e5danne foranstaltninger ogs\u00e5 kan blive relevante her. Unders\u00f8gelsen af SAS kredser dels om forsinkelserne af tilbagebetalingerne, men ogs\u00e5 om tvivlsom information, som SAS har givet ber\u00f8rte kunder om, hvordan man skal g\u00e5 frem for at ans\u00f8ge om tilbagebetaling. At problemerne er for\u00e5rsaget af en pandemi, som ingen kunne forudse, betyder ikke noget for KO.<\/p>\n\n\n\n

\u201dVi ser p\u00e5 den eksisterende lovgivning. I visse tilf\u00e6lde er den ikke konkret, men i visse tilf\u00e6lde er den det. Der er lovgivningen om tilbagebetaling af pengene inden for syv dage, som stort set intet flyselskab har kunnet eller \u00f8nsket at tilpasse sig efter,\u201d siger Gunnar Wikstr\u00f6m.<\/p>\n\n\n\n

SAS har p\u00e5 nuv\u00e6rende tidspunkt tilbagebetalt 1,3 millioner kunder og behandler over 5.000 sager om dagen, men hundreder af tusinder venter stadig p\u00e5 at f\u00e5 pengene tilbage for aflyste rejser.<\/p>\n\n\n\n

\u201dVi g\u00f6r det vi kan for at fremskynde dette og har indf\u00f8rt en r\u00e6kke tiltag for at effektivisere processerne. Det handler om at udvide ressourcerne inden for kundeservice, men ogs\u00e5 interne systemer, hvor vi automatiserer processerne,\u201d siger SAS' pressechef Freja Annamatz.<\/p>\n\n\n\n

Hvordan forholder I jer til de norske og danske krav?
<\/strong>\u201dVi arbejder ud fra de krav, der er. Jeg har ingen tidsramme for, hvorn\u00e5r betalingerne vil blive gennemf\u00f8rt, men alle kunder med tilbagebetalingskrav vil f\u00e5 deres penge tilbage.\u201d<\/p>\n\n\n\n

Betyder det, at der er en risiko for, at I ikke n\u00e5r at tilbagebetale kunderne for at undg\u00e5 b\u00f8der?
<\/strong>\u201dJeg vil ikke spekulere i tidsrammer, men vi arbejder p\u00e5 at betale kunderne tilbage s\u00e5 hurtigt som muligt.\u201d<\/p>\n\n\n\n

Kilde: di.se<\/p>\n\n\n\n

<\/p>","protected":false},"excerpt":{"rendered":"

V\u00e5ra nordiska grannl\u00e4nder har kavlat upp \u00e4rmarna mot SAS och st\u00e4ller nu h\u00e5rda krav p\u00e5 bolaget f\u00f6r uteblivna \u00e5terbetalningar.  I Sverige b\u00f6rjar den p\u00e5g\u00e5ende KO-utredningen bli f\u00e4rdig, och inte heller den svenska myndigheten utesluter r\u00e4ttsliga \u00e5tg\u00e4rder mot flygbolaget. Hundratusentals passagerare\u00a0v\u00e4ntar fortfarande p\u00e5 att\u00a0SAS\u00a0SAS -3%\u00a0ska betala tillbaka pengarna f\u00f6r inst\u00e4llda resor. Enligt EU-f\u00f6rordningar har kunder r\u00e4tt […]<\/p>\n","protected":false},"author":25,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1],"tags":[85,200],"class_list":["post-237102","post","type-post","status-publish","format-standard","hentry","category-travel-report","tag-flyg","tag-sas"],"acf":[],"yoast_head":"\nH\u00e5rda krav p\u00e5 SAS fr\u00e5n nordiska grannarna \u2013 svenskt besked p\u00e5 v\u00e4g – Travel Report<\/title>\n<meta name=\"description\" content=\"H\u00e5rda krav p\u00e5 SAS fr\u00e5n nordiska grannarna \u2013 svenskt besked p\u00e5 v\u00e4g \u2013 L\u00e4s senaste nyheterna fr\u00e5n resebranschen p\u00e5 Travel Report.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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