{"id":231493,"date":"2018-03-23T06:59:57","date_gmt":"2018-03-23T05:59:57","guid":{"rendered":"http:\/\/www.travelreport.se\/?p=231493"},"modified":"2024-02-02T11:41:25","modified_gmt":"2024-02-02T11:41:25","slug":"jan-carlzon-blir-delagare-i-ifdelayed-com","status":"publish","type":"post","link":"https:\/\/www.travelreport.se\/en\/jan-carlzon-blir-delagare-i-ifdelayed-com\/","title":{"rendered":"Jan Carlzon blir del\u00e4gare i Ifdelayed.com"},"content":{"rendered":"

\"\"<\/a>
Foto:Ifdelayed.com<\/figcaption><\/figure>
\nAff\u00e4rsmannen och tidigare SAS-vd:n Jan Carlzon har g\u00e5tt in som del\u00e4gare i konsumentr\u00e4ttf\u00f6retaget Ifdelayed, som hj\u00e4lper passagerare att f\u00e5 ers\u00e4ttning fr\u00e5n flygbolagen vid f\u00f6rseningar.<\/p>\n

En passagerare har enligt en EU-lag fr\u00e5n 2004 r\u00e4tt till mellan 250 och 600 euro per person vid en f\u00f6rsening som varar \u00f6ver tre timmar, inst\u00e4llt flyg eller nekad boarding, med vissa undantag. En del flygbolag, som till exempel SAS, tar sitt ansvar, men majoriteten g\u00f6r det inte och Ifdelayed har d\u00e4rf\u00f6r skapat en tj\u00e4nst som hj\u00e4lper passagerarna att beg\u00e4ra kompensation \u2013 och hittills har de kunnat betala ut sammanlagt 90 miljoner kronor i ers\u00e4ttning till \u00f6ver 20 000 drabbade resen\u00e4rer.<\/p>\n

Tj\u00e4nsten \u00e4r i f\u00f6rsta hand till f\u00f6r dem som inte kan eller har tid att sj\u00e4lva driva sina \u00e4renden, men den kan ocks\u00e5 visa sig l\u00f6nsam f\u00f6r flygbolagen.<\/p>\n

\u2013 Det handlar trots allt om en lag och flygbolagens passagerare b\u00f6r kunna lita p\u00e5 att de f\u00e5r den ers\u00e4ttning de \u00e4r ber\u00e4ttigade till om problem uppst\u00e5r under resan. Men den process som s\u00e4tts ig\u00e5ng n\u00e4r en beg\u00e4ran om ers\u00e4ttning kommer in \u00e4r kostsam och kan till och med bli dyrare \u00e4n sj\u00e4lva utbetalningen. D\u00e4rf\u00f6r ligger det \u00e4ven i flygbolagens intresse att det g\u00e5r smidigt, och om v\u00e5ra rutiner underl\u00e4ttar arbetet kan vi hj\u00e4lpa dem att spara pengar, s\u00e4ger Jan Carlzon.<\/p>\n

I n\u00e4sta steg skulle samarbetet kunna vidareutvecklas s\u00e5 att den drabbade passageraren kan erbjudas en h\u00f6gre ers\u00e4ttning om den knyts till ett specifikt flygbolag i form av vouchers eller po\u00e4ng, ist\u00e4llet f\u00f6r kontanter.<\/p>\n

\u2013 D\u00e5 skulle f\u00f6rseningsers\u00e4ttningen bli en investering i framtida aff\u00e4rer och ge flygbolaget en ny chans att bygga en god relation med passageraren. Det borde kunna vara en konkurrensf\u00f6rdel att ge god service \u00e4ven p\u00e5 det h\u00e4r omr\u00e5det, och jag hoppas att jag, med min bakgrund inom flyget, kan vara en l\u00e4nk som bidrar med kunskap och f\u00f6rtroende, s\u00e4ger Jan Carlzon.<\/p>","protected":false},"excerpt":{"rendered":"

Aff\u00e4rsmannen och tidigare SAS-vd:n Jan Carlzon har g\u00e5tt in som del\u00e4gare i konsumentr\u00e4ttf\u00f6retaget Ifdelayed, som hj\u00e4lper passagerare att f\u00e5 ers\u00e4ttning fr\u00e5n flygbolagen vid f\u00f6rseningar. En passagerare har enligt en EU-lag fr\u00e5n 2004 r\u00e4tt till mellan 250 och 600 euro per person vid en f\u00f6rsening som varar \u00f6ver tre timmar, inst\u00e4llt flyg eller nekad boarding, med […]<\/p>\n","protected":false},"author":25,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1],"tags":[212,1821],"class_list":["post-231493","post","type-post","status-publish","format-standard","hentry","category-travel-report","tag-flygbolag-travelguiden","tag-jan-carlzon"],"acf":[],"yoast_head":"\nJan Carlzon blir del\u00e4gare i Ifdelayed.com – Travel Report<\/title>\n<meta name=\"description\" content=\"Jan Carlzon blir del\u00e4gare i Ifdelayed.com \u2013 L\u00e4s senaste nyheterna fr\u00e5n resebranschen p\u00e5 Travel Report.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link 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