{"id":233547,"date":"2019-05-07T07:01:50","date_gmt":"2019-05-07T05:01:50","guid":{"rendered":"http:\/\/www.travelreport.se\/?p=233547"},"modified":"2024-02-02T12:23:59","modified_gmt":"2024-02-02T12:23:59","slug":"daligt-betyg-for-sj-i-kundnojdhetsindex","status":"publish","type":"post","link":"https:\/\/www.travelreport.se\/en\/daligt-betyg-for-sj-i-kundnojdhetsindex\/","title":{"rendered":"D\u00e5ligt betyg f\u00f6r SJ i kundn\u00f6jdhetsindex"},"content":{"rendered":"<ul class=\"wp-block-gallery columns-1 is-cropped wp-block-gallery-1 is-layout-flex wp-block-gallery-is-layout-flex\"><li class=\"blocks-gallery-item\"><figure><img decoding=\"async\" src=\"https:\/\/www.travelreport.se\/wp-content\/uploads\/2019\/05\/Sk\u00e4rmavbild-2019-05-07-kl.-06.50.42.png\" alt=\"\" data-id=\"233548\" data-link=\"http:\/\/www.travelreport.se\/?attachment_id=233548\" class=\"wp-image-233548\"\/><figcaption>Foto:kvalitetsindex<\/figcaption><\/figure><\/li><\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Av alla s\u00e4tt att resa s\u00e5 \u00e4r SJ-t\u00e5get s\u00e4mst, enligt Svenskt kvalitetsindex, SKI, unders\u00f6kning av hur n\u00f6jda resen\u00e4rer \u00e4r.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">SJ\u00a0f\u00e5r ett kundn\u00f6jdhetsindex\u00a0p\u00e5 55,9, vilket enligt SKI indikerar att f\u00f6retaget har stora sv\u00e5righeter att f\u00e5 kunderna att stanna kvar.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">B\u00e4sta resealternativet \u00e4r l\u00e5ngf\u00e4rdsbussar, d\u00e4r ligger index f\u00f6r Nettbus4You p\u00e5 74,9 och Nettbus Express p\u00e5 72,1.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Flyget ligger ocks\u00e5 r\u00e4tt bra till. Flygbolaget BRA hamnar p\u00e5 70,0, och SAS p\u00e5 69,7.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Det som \u00e4r viktigt f\u00f6r\u00a0resen\u00e4rerna \u00e4r hur st\u00f6rningar och f\u00f6rseningar hanteras. 75 procent av SJ:s kunder har upplevt f\u00f6rseningar, mot 50 procent f\u00f6r SAS.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201d\u00c4ven om b\u00e5de SAS och SJ har en h\u00f6g andel f\u00f6rseningar s\u00e5 lyckas SAS mycket b\u00e4ttre med informationen i samband med f\u00f6rsening vilket inte SJ g\u00f6r. Just information \u00e4r en utmaning f\u00f6r m\u00e5nga bolag vilket man kan tycka \u00e4r lite m\u00e4rkligt med avseende p\u00e5 alla typer av kommunikationskanaler kunder n\u00e5s via i dag\u201d, skriver Johan Parmler, vd p\u00e5 Svenskt Kvalitetsindex, i ett pressmeddelande.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Studien genomf\u00f6rdes under april och bygger p\u00e5 2&nbsp;222 intervjuer.<\/p>","protected":false},"excerpt":{"rendered":"<p>Av alla s\u00e4tt att resa s\u00e5 \u00e4r SJ-t\u00e5get s\u00e4mst, enligt Svenskt kvalitetsindex, SKI, unders\u00f6kning av hur n\u00f6jda resen\u00e4rer \u00e4r. SJ\u00a0f\u00e5r ett kundn\u00f6jdhetsindex\u00a0p\u00e5 55,9, vilket enligt SKI indikerar att f\u00f6retaget har stora sv\u00e5righeter att f\u00e5 kunderna att stanna kvar. B\u00e4sta resealternativet \u00e4r l\u00e5ngf\u00e4rdsbussar, d\u00e4r ligger index f\u00f6r Nettbus4You p\u00e5 74,9 och Nettbus Express p\u00e5 72,1. Flyget [&hellip;]<\/p>\n","protected":false},"author":25,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1],"tags":[381,85,2857,117,234,191],"class_list":["post-233547","post","type-post","status-publish","format-standard","hentry","category-travel-report","tag-tag-buss","tag-flyg","tag-kvalitetsindex","tag-resa","tag-sj","tag-tag-taag"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>D\u00e5ligt betyg f\u00f6r SJ i kundn\u00f6jdhetsindex &#8211; Travel Report<\/title>\n<meta name=\"description\" content=\"D\u00e5ligt betyg f\u00f6r SJ i kundn\u00f6jdhetsindex \u2013 L\u00e4s senaste nyheterna fr\u00e5n resebranschen p\u00e5 Travel Report.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.travelreport.se\/en\/daligt-betyg-for-sj-i-kundnojdhetsindex\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"D\u00e5ligt betyg f\u00f6r SJ i kundn\u00f6jdhetsindex &#8211; 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