{"id":235361,"date":"2020-02-25T07:02:00","date_gmt":"2020-02-25T06:02:00","guid":{"rendered":"http:\/\/www.travelreport.se\/?p=235361"},"modified":"2024-02-02T12:44:41","modified_gmt":"2024-02-02T12:44:41","slug":"what-are-your-rights-when-your-flight-is-delayed","status":"publish","type":"post","link":"https:\/\/www.travelreport.se\/en\/de-rattigheterna-har-du-nar-flyget-ar-forsenat\/","title":{"rendered":"Your rights when your flight is delayed"},"content":{"rendered":"<figure class=\"wp-block-image size-large\"><img fetchpriority=\"high\" decoding=\"async\" width=\"450\" height=\"295\" src=\"https:\/\/www.travelreport.se\/wp-content\/uploads\/2015\/06\/flygvinge_1205_2007-e1433824597924.jpg\" alt=\"\" class=\"wp-image-224807\" srcset=\"https:\/\/www.travelreport.se\/wp-content\/uploads\/2015\/06\/flygvinge_1205_2007-e1433824597924.jpg 450w, https:\/\/www.travelreport.se\/wp-content\/uploads\/2015\/06\/flygvinge_1205_2007-e1433824597924-300x197.jpg 300w\" sizes=\"(max-width: 450px) 100vw, 450px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Airlines and tour operators have clearly defined obligations towards passengers if a flight is delayed. However, some of these do not apply in cases of natural disasters and other \u201dextraordinary circumstances\u201d.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Several thousand passengers spent the night to Monday at airports in Gran Canaria and Tenerife waiting for traffic to resume. During the weekend, Swedish travellers reported very difficult conditions.<br \/><br \/>\u2013 There's a bit of a heated atmosphere here. There's no SAS representative to talk to and it's impossible to call them. And we haven't been given any sleeping arrangements for the night yet, Bosse Wikstr\u00f6m told SVT Nyheter by phone.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Food and drink<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Under EU:s f\u00f6rordning om flygpassagerares r\u00e4ttigheter \u00e4r flygbolag skyldiga att f\u00f6rse passagerare med mat och dryck om flyget \u00e4r mer \u00e4n tv\u00e5 timmar f\u00f6rsenat, samt med logi om flyget skjuts upp till n\u00e4sta dag. Passagerare har \u00e4ven r\u00e4tt till information och hj\u00e4lp att kommunicera med omv\u00e4rlden via telefonsamtal eller e-post.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">As a passenger, you should seek assistance from the airline before making your own arrangements, says Fanny Forsling, a lawyer at the Swedish Consumer Agency.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2013 You should contact the airline in the first instance. If the airline does not comply with the rules and you have to go ahead and arrange accommodation yourself, it is important to save receipts, she says.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Stricter requirements<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">For package holiday travellers, the Package Travel Act of 2018 applies, which tightened the requirements for travel companies.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2013 If a travel service is not performed in accordance with the agreement, the organiser must resolve the problem at no extra cost, says Fanny Forsling.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">But even package holiday travellers can rely on the air passenger rights regulation, she says.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In addition, passengers are entitled to financial compensation of up to \u20ac600 for delays of more than three hours, plus damages for lost working time, for example.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Bad weather can lead to exceptions<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">However, this does not apply in the case of \u201dextraordinary circumstances which could not have been avoided even if all reasonable measures had been taken\u201d. This could, for example, involve political instability or weather conditions making it impossible to fly.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">However, what constitutes an \u201dextraordinary circumstance\u201d is not obvious and is decided on a case-by-case basis, says Fanny Forsling.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Anyone wishing to make a complaint should ensure they do so no later than two months after the trip has ended \u2013 otherwise, they risk losing out on compensation.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Source: svt.se<\/p>","protected":false},"excerpt":{"rendered":"<p>Flygbolag och researrang\u00f6rer har tydligt definierade skyldigheter gentemot passagerarna om flyget blir f\u00f6rsenat. Vissa av dem g\u00e4ller dock inte vid naturkatastrofer och andra \u201dextraordin\u00e4ra omst\u00e4ndigheter\u201d. Flera tusen passagerare tillbringade natten till m\u00e5ndagen p\u00e5 flygplatserna p\u00e5 Gran Canaria och Teneriffa i v\u00e4ntan p\u00e5 att trafiken skulle \u00e5terupptas. I helgen vittnade svenska resen\u00e4rer om mycket besv\u00e4rliga f\u00f6rh\u00e5llanden. [&hellip;]<\/p>\n","protected":false},"author":25,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1],"tags":[486,2989],"class_list":["post-235361","post","type-post","status-publish","format-standard","hentry","category-travel-report","tag-flygbolg","tag-flygtransport"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>De r\u00e4ttigheterna har du n\u00e4r flyget \u00e4r f\u00f6rsenat &#8211; Travel Report<\/title>\n<meta name=\"description\" content=\"De r\u00e4ttigheterna har du n\u00e4r flyget \u00e4r f\u00f6rsenat \u2013 L\u00e4s senaste nyheterna fr\u00e5n resebranschen p\u00e5 Travel Report.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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