{"id":236751,"date":"2020-08-27T06:59:00","date_gmt":"2020-08-27T04:59:00","guid":{"rendered":"http:\/\/www.travelreport.se\/?p=236751"},"modified":"2024-02-02T12:37:05","modified_gmt":"2024-02-02T12:37:05","slug":"up-to-nine-months-waiting-time-on-repayments-for-sas-customers","status":"publish","type":"post","link":"https:\/\/www.travelreport.se\/en\/upp-till-nio-manaders-vantetid-pa-aterbetalningar-for-sas-kunder\/","title":{"rendered":"Up to nine months waiting time for refunds for SAS customers"},"content":{"rendered":"<p class=\"wp-block-paragraph\">By New Year&#039;s, SAS expects to have paid back money to customers affected by cancelled flights during the corona crisis. But it is far from certain that everyone will have been paid by then, reports\u00a0<a href=\"https:\/\/www.dn.no\/luftfart\/sas\/luftfartstilsynet\/norwegian\/sas-kundene-kan-matte-vente-pa-pengene-i-ni-maneder-helt-uakseptabelt\/2-1-864170?_l\">Dagens N\u00e6ringsliv<\/a>\u00a0.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This summer, the Swedish Civil Aviation Administration asked both SAS and Norwegian to report on the status of how the companies handle refunds for canceled flights. The deadline for responses was August 21 for SAS and September 10 for Norwegian. Now Dagens N\u00e6ringsliv has received SAS&#039;s response:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201d&quot;Based on the knowledge the company has today, SAS assumes that outstanding compensation claims as of mid-July will be handled no later than December 31, 2020. We emphasize that the forecast is based on uncertain assumptions and may change during the coming period,&quot; is SAS&#039;s message to the authority.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Inger Lise Blyverket, head of the Norwegian Consumer Council, equivalent to the Swedish Consumer Agency, believes that it is unacceptable that SAS has in practice borrowed money from its customers for up to nine months.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201d&quot;It affects consumers&#039; entire confidence in the travel industry. I expect that the available funds that the company has at its disposal will be used to repay consumers with interest,&quot; she tells DN.no.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Di reported yesterday that SAS was working on refunds for trips canceled in March and April \u2013 four months later.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201d&quot;Unfortunately, it is not reasonable,&quot; said SAS press manager Freja Annamatz about the long waiting time for customers.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Source: di.se<\/p>","protected":false},"excerpt":{"rendered":"<p>Vid ny\u00e5r r\u00e4knar SAS med att ha betalat tillbaka pengar till de kunder som drabbats av inst\u00e4llda flyg under coronakrisen. Men det \u00e4r l\u00e5ngt ifr\u00e5n s\u00e4kert att alla f\u00e5tt betalt d\u00e5, rapporterar\u00a0Dagens N\u00e6ringsliv\u00a0. I somras bad\u00a0Luftfartsverket b\u00e5de\u00a0SAS och Norwegian att rapportera in status f\u00f6r hur f\u00f6retagen hanterar \u00e5terbetalningar f\u00f6r avbrutna flygningar. Tidsfristen f\u00f6r svar var [&hellip;]<\/p>\n","protected":false},"author":25,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1],"tags":[85,200],"class_list":["post-236751","post","type-post","status-publish","format-standard","hentry","category-travel-report","tag-flyg","tag-sas"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Upp till nio m\u00e5naders v\u00e4ntetid p\u00e5 \u00e5terbetalningar f\u00f6r SAS-kunder &#8211; Travel Report<\/title>\n<meta name=\"description\" content=\"Upp till nio m\u00e5naders v\u00e4ntetid p\u00e5 \u00e5terbetalningar f\u00f6r SAS-kunder \u2013 L\u00e4s senaste nyheterna fr\u00e5n resebranschen p\u00e5 Travel Report.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, 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