{"id":237585,"date":"2021-01-21T07:00:04","date_gmt":"2021-01-21T06:00:04","guid":{"rendered":"http:\/\/www.travelreport.se\/?p=237585"},"modified":"2024-02-02T12:55:15","modified_gmt":"2024-02-02T12:55:15","slug":"more-people-complain-about-air-travel-during-the-pandemic","status":"publish","type":"post","link":"https:\/\/www.travelreport.se\/en\/fler-klagar-pa-flygresor-under-pandemin\/","title":{"rendered":"More people complain about air travel during the pandemic"},"content":{"rendered":"<figure class=\"wp-block-image size-large\"><img fetchpriority=\"high\" decoding=\"async\" width=\"450\" height=\"295\" src=\"https:\/\/www.travelreport.se\/wp-content\/uploads\/2015\/06\/flygvinge_1205_2007-e1433824597924.jpg\" alt=\"\" class=\"wp-image-224807\" srcset=\"https:\/\/www.travelreport.se\/wp-content\/uploads\/2015\/06\/flygvinge_1205_2007-e1433824597924.jpg 450w, https:\/\/www.travelreport.se\/wp-content\/uploads\/2015\/06\/flygvinge_1205_2007-e1433824597924-300x197.jpg 300w\" sizes=\"(max-width: 450px) 100vw, 450px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Complaints to the Swedish Consumer Agency increased last year. The most common complaints were about problems with cancelled and delayed flights.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">A total of 122,300 complaints were received by the Swedish Consumer Agency last year, an increase of 4,400 in one year.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The coronavirus pandemic and restrictions to prevent the spread of the infection, such as travel restrictions and limits on events, are reflected in the complaints.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The absolute majority of complaints concerned problems related to air travel. A total of nine percent of complaints concerned flights, a doubling compared to 2019.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The Swedish Consumer Agency estimates that around one sixth of the complaints in 2020 were \u201dcorona-related\u201d. In addition to airline tickets, this includes things like package tours and events that have been cancelled, hotel bookings that have come to nothing and problems with travel agencies.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">\u201dDifficult to get in touch with travel agencies\u201d<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">\u2013 Many consumers have suffered, among other things, from non-refund for cancelled flights, had difficulty getting in touch with travel agencies and felt frustrated with how they have been treated by travel companies, says Maja Lindstrand, lawyer at the Swedish Consumer Agency, in a press release.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">After air travel, used cars and handyman services generated the most complaints. These categories usually rank at the top.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Source: svt.se<\/p>","protected":false},"excerpt":{"rendered":"<p>Klagom\u00e5len till Konsumentverket \u00f6kade under f\u00f6rra \u00e5ret. Det som genererade mest klagom\u00e5l var problem med inst\u00e4llda och f\u00f6rsenade flygresor. Totalt kom det in 122&nbsp;300 klagom\u00e5l till Konsumentverket under f\u00f6rra \u00e5ret, en \u00f6kning med 4&nbsp;400 stycken p\u00e5 ett \u00e5r. Coronapandemin och restriktioner f\u00f6r att hindra smittspridningen, som reserestriktioner och begr\u00e4nsningar f\u00f6r evenemang, \u00e5terspeglas i klagom\u00e5len. Absolut [&hellip;]<\/p>\n","protected":false},"author":25,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[179],"tags":[85,519],"class_list":["post-237585","post","type-post","status-publish","format-standard","hentry","category-flyg","tag-flyg","tag-flygresor"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Fler klagar p\u00e5 flygresor under pandemin &#8211; Travel Report<\/title>\n<meta name=\"description\" content=\"Fler klagar p\u00e5 flygresor under pandemin \u2013 L\u00e4s senaste nyheterna fr\u00e5n resebranschen p\u00e5 Travel Report.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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