{"id":238601,"date":"2021-10-11T07:00:00","date_gmt":"2021-10-11T05:00:00","guid":{"rendered":"https:\/\/www.travelreport.se\/?p=238601"},"modified":"2024-02-02T12:52:18","modified_gmt":"2024-02-02T12:52:18","slug":"problem-for-tiotusentals-resenarer-hos-tui","status":"publish","type":"post","link":"https:\/\/www.travelreport.se\/en\/problem-for-tiotusentals-resenarer-hos-tui\/","title":{"rendered":"Problem f\u00f6r tiotusentals resen\u00e4rer hos Tui"},"content":{"rendered":"<figure class=\"wp-block-image size-full\"><img decoding=\"async\" src=\"https:\/\/www.travelreport.se\/wp-content\/uploads\/2020\/05\/Sk\u00e4rmavbild-2020-05-14-kl.-06.52.36.png\" alt=\"\" class=\"wp-image-236000\"\/><figcaption>Foto:tui<\/figcaption><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Tiotusentals av resebolaget Tuis kunder har f\u00e5tt sina resor av- eller ombokade p\u00e5 grund av pandemin.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Uppr\u00f6rda resen\u00e4rer har samtidigt sv\u00e5rt att komma fram till f\u00f6retagets kundtj\u00e4nst, skriver\u00a0<a href=\"https:\/\/www.aftonbladet.se\/minekonomi\/a\/wOKwmd\/tiotusentals-kunder-drabbade-av-problem-pa-tui\">Aftonbladet<\/a>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201dVi g\u00f6r massor av f\u00f6r\u00e4ndringar i v\u00e5rt flygprogram. Pandemin har sl\u00e4ngt om det, vilket g\u00f6r att vi beh\u00f6ver \u00e4ndra vart man kan flyga och n\u00e4r man kan flyga den kommande tiden\u201d, s\u00e4ger pressansvarig Adam Gy\u00f6rki till tidningen.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Framf\u00f6r allt handlar det om resor till Thailand och Mexiko. Det kan vara mindre \u00e4ndringar, som senarelagda avg\u00e5ngar, eller helt inst\u00e4llda resor.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201dVi jobbar s\u00e5 h\u00e5rt vi kan f\u00f6r att vi ska kunna ge bra service, det h\u00e4r g\u00f6r ju ont, s\u00e5klart\u201d, s\u00e4ger Adam Gy\u00f6rki till Aftonbladet.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Tui uppmanar kunderna att inte ringa utan i st\u00e4llet skicka direktmeddelanden via Facebook.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201dMed anledning av ett h\u00f6gt intresse f\u00f6r resor i kombination med m\u00e5nga \u00e4ndringar i v\u00e5rt flygprogram upplever vi just nu v\u00e4ldigt h\u00f6gt tryck i v\u00e5r kundservice\u201d, skriver f\u00f6retaget.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Konkurrenterna Ving och Apollo erbjuder ocks\u00e5 Thailandsresor under vintern. De s\u00e4ger sig inte ha samma bekymmer.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201dUnder hela pandemin har vi beh\u00f6vt \u00e4ndra p\u00e5 flygserier och emellan\u00e5t st\u00e4lla in till vissa l\u00e4nder. Sj\u00e4lvklart har det varit s\u00e5. Det har \u00e4ven till viss del varit s\u00e5 under h\u00f6sten. Men vi har inte upplevt samma problem som Tui. Vi har informerat v\u00e5ra resen\u00e4rer i s\u00e5 god tid vi kunnat n\u00e4r det blivit \u00e4ndringar\u201d, s\u00e4ger Anna Hagberg, informat\u00f6r p\u00e5 Ving, till TT.\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Apollo fokuserar mycket\u00a0p\u00e5 relativt okomplicerade resm\u00e5l som Kanarie\u00f6arna och Dubai.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201dJag tror vi har turen att ha en mindre omfattning av resen\u00e4rer till just resm\u00e5l med os\u00e4krare inreseregler. Vi har noga avv\u00e4gt vilka resm\u00e5l vi har \u00f6ppnat upp f\u00f6r bokning. N\u00e5gra har lite mer os\u00e4kra inreseregler, till exempel Thailand\u201d, s\u00e4ger presschef Sandra Miller Kinge till TT.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201dPrecis som v\u00e5ra konkurrenter jobbar vi stenh\u00e5rt med att \u00f6verv\u00e4ga, avv\u00e4ga och hj\u00e4lpa kunderna f\u00f6r att f\u00f6rst\u00e5 vilka inreseregler som g\u00e4ller just nu.\u201d<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Source: TT<\/p>\n\n\n\n<hr class=\"wp-block-separator\"\/>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/linkedin.com\/shareArticle?mini=true&amp;url=https%3A%2F%2Fwww.di.se%2Fnyheter%2Fproblem-for-tiotusentals-resenarer-hos-tui%2F\" target=\"_blank\" rel=\"noreferrer noopener\"><\/a><\/p>","protected":false},"excerpt":{"rendered":"<p>Tiotusentals av resebolaget Tuis kunder har f\u00e5tt sina resor av- eller ombokade p\u00e5 grund av pandemin. Uppr\u00f6rda resen\u00e4rer har samtidigt sv\u00e5rt att komma fram till f\u00f6retagets kundtj\u00e4nst, skriver\u00a0Aftonbladet. \u201dVi g\u00f6r massor av f\u00f6r\u00e4ndringar i v\u00e5rt flygprogram. Pandemin har sl\u00e4ngt om det, vilket g\u00f6r att vi beh\u00f6ver \u00e4ndra vart man kan flyga och n\u00e4r man kan [&hellip;]<\/p>\n","protected":false},"author":25,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1],"tags":[85,420,298],"class_list":["post-238601","post","type-post","status-publish","format-standard","hentry","category-travel-report","tag-flyg","tag-resenarer","tag-tui"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Problem f\u00f6r tiotusentals resen\u00e4rer hos Tui &#8211; Travel Report<\/title>\n<meta name=\"description\" content=\"Problem f\u00f6r tiotusentals resen\u00e4rer hos Tui \u2013 L\u00e4s senaste nyheterna fr\u00e5n resebranschen p\u00e5 Travel Report.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.travelreport.se\/en\/problem-for-tiotusentals-resenarer-hos-tui\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Problem f\u00f6r tiotusentals resen\u00e4rer hos Tui &#8211; 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