{"id":241225,"date":"2023-06-29T06:59:00","date_gmt":"2023-06-29T04:59:00","guid":{"rendered":"https:\/\/www.travelreport.se\/?p=241225"},"modified":"2023-06-29T06:59:00","modified_gmt":"2023-06-29T04:59:00","slug":"this-is-how-air-travelers-conditions-will-be-improved","status":"publish","type":"post","link":"https:\/\/www.travelreport.se\/en\/sa-ska-flygresenarernas-villkor-forbattras\/","title":{"rendered":"How to improve air passenger conditions"},"content":{"rendered":"<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/www.travelreport.se\/wp-content\/uploads\/2023\/06\/Skarmavbild-2023-06-29-kl.-05.11.45-1024x577.png\" alt=\"\" class=\"wp-image-241226\"\/><figcaption class=\"wp-element-caption\">Photo: Swedish Consumer Agency<\/figcaption><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">By law, travelers must be compensated for canceled flights, but there is no deadline for online travel agencies to pay compensation. Many complaints to the Swedish Consumer Agency therefore concerned travelers who did not receive their money back after their flights were canceled during the pandemic.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u25aa The authority has therefore carried out an EU-wide supervisory effort against the three companies that have had the most complaints. The companies in question are Etraveli (which has brands such as Seat24 and Supersavertravel), eDreams (which has the Travellink brand, among others) and Kiwi.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u25aa The companies have agreed to refund consumers within seven days of receiving the money from the airline for cancelled flights. Airlines are required by law to refund within seven days.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u25aa The companies have also agreed to provide clearer information about their contact details on their websites, and to provide better information about rights in the event of cancelled flights.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u25aa If the companies do not keep their promises, the Swedish Consumer Agency can take action. The agency first tries to reach an agreement with the company so that the consumer receives reasonable compensation. If no agreement is reached, the case is referred to the Consumer Ombudsman (KO).<br \/>The KO can issue injunctions against companies, for example prohibiting them from marketing in a certain way. If the company does not comply with the injunction, the KO can take it to court.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Source: Swedish Consumer Agency<\/p>","protected":false},"excerpt":{"rendered":"<p>Enligt lag\u00a0ska resen\u00e4rer ers\u00e4ttas f\u00f6r inst\u00e4llt flyg, men det finns ingen tidsgr\u00e4ns f\u00f6r n\u00e4r onlineresebyr\u00e5er senast ska betala ut ers\u00e4ttningen. M\u00e5nga klagom\u00e5l till Konsumentverket g\u00e4llde d\u00e4rf\u00f6r resen\u00e4rer som inte f\u00e5tt tillbaka sina pengar efter att deras flyg blivit inst\u00e4llt under pandemin. \u25aa\u00a0Myndigheten\u00a0har d\u00e4rf\u00f6r genomf\u00f6rt en EU-gemensam tillsynsinsats mot de tre bolag som haft flest klagom\u00e5l. [&hellip;]<\/p>\n","protected":false},"author":25,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1],"tags":[195,935,297,193],"class_list":["post-241225","post","type-post","status-publish","format-standard","hentry","category-travel-report","tag-tag-flyg","tag-konsumentverket","tag-tag-resebyraa","tag-tag-turism"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>S\u00e5 ska flygresen\u00e4rernas villkor f\u00f6rb\u00e4ttras &#8211; Travel Report<\/title>\n<meta name=\"description\" content=\"S\u00e5 ska flygresen\u00e4rernas villkor f\u00f6rb\u00e4ttras \u2013 L\u00e4s senaste nyheterna fr\u00e5n resebranschen p\u00e5 Travel Report.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.travelreport.se\/en\/this-is-how-air-travelers-conditions-will-be-improved\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"S\u00e5 ska flygresen\u00e4rernas villkor f\u00f6rb\u00e4ttras &#8211; Travel Report\" \/>\n<meta property=\"og:description\" content=\"S\u00e5 ska flygresen\u00e4rernas villkor f\u00f6rb\u00e4ttras \u2013 L\u00e4s senaste nyheterna fr\u00e5n resebranschen p\u00e5 Travel Report.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.travelreport.se\/en\/this-is-how-air-travelers-conditions-will-be-improved\/\" \/>\n<meta property=\"og:site_name\" content=\"Travel Report\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/inrikes\" \/>\n<meta property=\"article:published_time\" content=\"2023-06-29T04:59:00+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.travelreport.se\/wp-content\/uploads\/2023\/06\/Skarmavbild-2023-06-29-kl.-05.11.45-1024x577.png\" \/>\n<meta name=\"author\" content=\"Redaktion\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Redaktion\" \/>\n\t<meta name=\"twitter:label2\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/travelreport.fi\\\/sa-ska-flygresenarernas-villkor-forbattras\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/travelreport.fi\\\/sa-ska-flygresenarernas-villkor-forbattras\\\/\"},\"author\":{\"name\":\"Redaktion\",\"@id\":\"https:\\\/\\\/www.travelreport.se\\\/#\\\/schema\\\/person\\\/6dae45163e775712127e85c446984260\"},\"headline\":\"S\u00e5 ska flygresen\u00e4rernas villkor f\u00f6rb\u00e4ttras\",\"datePublished\":\"2023-06-29T04:59:00+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/travelreport.fi\\\/sa-ska-flygresenarernas-villkor-forbattras\\\/\"},\"wordCount\":261,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\\\/\\\/www.travelreport.se\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/travelreport.fi\\\/sa-ska-flygresenarernas-villkor-forbattras\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.travelreport.se\\\/wp-content\\\/uploads\\\/2023\\\/06\\\/Skarmavbild-2023-06-29-kl.-05.11.45-1024x577.png\",\"keywords\":[\"Flyg\",\"Konsumentverket\",\"Resebyr\u00e5\",\"Turism\"],\"articleSection\":[\"Travel Report\"],\"inLanguage\":\"en-GB\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/travelreport.fi\\\/sa-ska-flygresenarernas-villkor-forbattras\\\/\",\"url\":\"https:\\\/\\\/travelreport.fi\\\/sa-ska-flygresenarernas-villkor-forbattras\\\/\",\"name\":\"S\u00e5 ska flygresen\u00e4rernas villkor f\u00f6rb\u00e4ttras &#8211; 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