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MTRX not only climbs one position in the measurement, but also increases its customer satisfaction index by a whopping 9.8 percentage points, the largest increase of any company measured. With a customer satisfaction index of 81.1, it is comfortably ahead of industry peers such as SJ and Sn\u00e4llt\u00e5get as well as the airlines SAS, Norwegian and BRA. The industry average is 68.3.<\/p>\n\n\n\n
\u2013 It feels indescribably good to finally be number one in this year's SKI survey. We have been close before and we have always been better than our competitors on the railway, but it is of course another level to be the best of all in passenger transport. This is the result of hard and focused work to always put the customer experience first, says Filip Thunell, CEO of MTRX.<\/p>\n\n\n\n
SKI notes in its summary of the measurement that only MTRX and one other company, Vy Bus4U, end up above 75 in the index, which indicates that they have very satisfied customers. The organization points to the strong result as the high level of service contributing to better value for money, something that distinguishes MTRX from much of the competition.<\/p>\n\n\n\n
\u2013 A big reason for our satisfied customers and, by extension, this result, is our willingness to turn and twist the details. We receive a lot of feedback from our customers as well as our colleagues on board the trains. We do our best to listen and then try to translate it into improvements, small and large. This, combined with a personal approach, means that we can boast more and more loyal customers, says Filip Thunell.<\/p>\n\n\n\n
In February, it was announced that owner MTR Nordic was selling MTRX to Finnish VR Group. The formal takeover is expected to take place at the end of May this year.<\/p>\n\n\n\n
According to the press release.<\/p>","protected":false},"excerpt":{"rendered":"
\u00c5rets Svenskt Kvalitetsindex (SKI) \u00e4r presenterad och MTRX kniper i \u00e5r f\u00f6rstaplatsen inom persontransport. M\u00e4tningen, som varje \u00e5r g\u00f6rs av SKI f\u00f6r att ta reda p\u00e5 vilket f\u00f6retag som har n\u00f6jdast kunder, \u00e4r ett riktm\u00e4rke i m\u00e5nga branscher. Det \u00e4r den \u00e5ttonde m\u00e4tningen i rad som MTRX \u00e4r b\u00e4st bland t\u00e5gbolagen men f\u00f6rsta g\u00e5ngen man […]<\/p>\n","protected":false},"author":25,"featured_media":296412,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[4084],"tags":[4439,3288,191,858],"class_list":["post-296411","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-tag-bransch","tag-mtrx-ski","tag-ski","tag-tag-taag","tag-transport"],"acf":[],"yoast_head":"\n