\u201cIt is clear that the industry is under pressure from several directions right now. It is no longer enough to deliver good service \u2013 punctuality and affordability weigh significantly more heavily on customer satisfaction,\u201d says Johan Parmler, CEO of the Swedish Quality Index.<\/p>\n\n\n\n
Punctuality and value for money \u2013 not service \u2013 determine satisfaction \u201cArriving on time is not a bonus, it is a minimum requirement. Value for money is fundamentally about what the customer feels they are getting \u2013 not just what it costs. This applies to a very high degree in passenger transport,\u201d notes Calle Walmstedt, project manager at SKI.<\/p>\n\n\n\n At the same time, two players stand out: Vy bus4you and VR. Here, travelers experience that the good service actually increases the experience of value for money, which is one reason for the high level of satisfaction.<\/p>\n\n\n\n Delays are increasing and communication is deteriorating \u201d"Delays in themselves are not the whole problem, a large part of the delays are outside the control of the actors. But how they are handled is something you can influence, and unfortunately we see a worsening rating there," says Calle Walmstedt.<\/p>\n\n\n\n Lack of information and follow-up is a recurring criticism. Despite the fact that practically all travelers today have a smartphone, frustration remains about how information is handled in the event of deviations.<\/p>\n\n\n\n \u201d"It's 2025. Lack of or inadequate communication is simply not acceptable anymore. What should be a hygiene factor is still perceived as a deficiency. Here, only Vy bus4you and VR clearly manage to meet customer expectations," concludes Johan Parmler.<\/p>\n\n\n\n Kundn\u00f6jdheten inom persontransporter sjunker. Trots teknikens m\u00f6jligheter brister kommunikationen vid f\u00f6rseningar \u2013 och t\u00e5lamodet hos svenska resen\u00e4rer \u00e4r p\u00e5 upph\u00e4llningen. Svenskt Kvalitetsindex har f\u00f6r tjugonde \u00e5ret i rad unders\u00f6kt kundn\u00f6jdhet inom persontransportsektorn d\u00e4r t\u00e5g, buss, b\u00e5t och flyg ing\u00e5r. \u00c5rets m\u00e4tning visar en nedg\u00e5ng: n\u00f6jdhetsindexet landar nu p\u00e5 67,7, vilket \u00e4r 0,5 enheter l\u00e4gre \u00e4n […]<\/p>\n","protected":false},"author":25,"featured_media":299895,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[184],"tags":[799,5720,117,420,155],"class_list":["post-299894","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-turism","tag-ekonomi","tag-finans-transport-arbetsmarknadsfragor-konsumentfragor-kollektivtrafik","tag-resa","tag-resenarer","tag-turism"],"acf":[],"yoast_head":"\n
<\/strong>According to the survey, it is primarily functional factors such as departure frequency, comfort and, above all, punctuality that determine the perception of value for money. Service in itself is not enough to create high value \u2013 if the basics are not working.<\/p>\n\n\n\n
<\/strong>The percentage of travelers affected by delays has increased from 33 to 42 percent \u2013 a significant increase compared to the previous year. But what is really concerning is how the delays are handled.<\/p>\n\n\n\n<\/figure>","protected":false},"excerpt":{"rendered":"