{"id":237102,"date":"2020-10-19T06:58:00","date_gmt":"2020-10-19T04:58:00","guid":{"rendered":"http:\/\/www.travelreport.se\/?p=237102"},"modified":"2024-02-02T12:36:41","modified_gmt":"2024-02-02T12:36:41","slug":"harda-krav-pa-sas-fran-nordiska-grannarna-svenskt-besked-pa-vag","status":"publish","type":"post","link":"https:\/\/www.travelreport.se\/fi\/harda-krav-pa-sas-fran-nordiska-grannarna-svenskt-besked-pa-vag\/","title":{"rendered":"H\u00e5rda krav p\u00e5 SAS fr\u00e5n nordiska grannarna \u2013 svenskt besked p\u00e5 v\u00e4g"},"content":{"rendered":"
\"\"
Kuva: sas<\/figcaption><\/figure>\n\n\n\n

V\u00e5ra nordiska grannl\u00e4nder har kavlat upp \u00e4rmarna mot SAS och st\u00e4ller nu h\u00e5rda krav p\u00e5 bolaget f\u00f6r uteblivna \u00e5terbetalningar. <\/p>\n\n\n\n

I Sverige b\u00f6rjar den p\u00e5g\u00e5ende KO-utredningen bli f\u00e4rdig, och inte heller den svenska myndigheten utesluter r\u00e4ttsliga \u00e5tg\u00e4rder mot flygbolaget.<\/p>\n\n\n\n

Hundratusentals passagerare\u00a0v\u00e4ntar fortfarande p\u00e5 att\u00a0SAS<\/a>\u00a0SAS -3%\u00a0ska betala tillbaka pengarna f\u00f6r inst\u00e4llda resor.<\/p>\n\n\n\n

Enligt EU-f\u00f6rordningar har kunder r\u00e4tt till att f\u00e5 pengarna tillbaka inom sju dagar om en flygning st\u00e4lls in, men under coronapandemin har det snarare handlat om m\u00e5nader \u00e4n om dagar innan pengarna har varit tillbaka p\u00e5 kontot.<\/p>\n\n\n\n

I Sverige p\u00e5g\u00e5r f\u00f6r n\u00e4rvarande en utredning hos Konsumentombudsmannen, KO, av SAS agerande. Gunnar Wikstr\u00f6m, processr\u00e5d vid myndigheten, vill inte g\u00e5 in p\u00e5 n\u00e5gra detaljer om \u00e4rendet, men s\u00e4ger att KO snart kommer att meddela sitt utl\u00e5tande.<\/p>\n\n\n\n

\u201dAmbitionen \u00e4r att vi ska agera inom den allra n\u00e4rmsta framtiden. Jag hoppas att vi ska kunna g\u00e5 ut med n\u00e5got mer publikt ganska snart\u201d, s\u00e4ger han.<\/p>\n\n\n\n

KO kan ta till flera r\u00e4ttsliga \u00e5tg\u00e4rder mot SAS. Det kan bland annat bli tal om ett f\u00f6rel\u00e4ggande d\u00e4r SAS kan f\u00f6rbjudas att anv\u00e4nda viss marknadsf\u00f6ring eller vissa avtalsvillkor, eller ett informationsf\u00f6rel\u00e4ggande d\u00e4r f\u00f6retaget tvingas att l\u00e4mna viktig information i sin marknadsf\u00f6ring.<\/p>\n\n\n\n

Det finns \u00e4ven en m\u00f6jlighet\u00a0att dra SAS inf\u00f6r domstol om KO bed\u00f6mer att \u00e4rendet inte \u00e4r av enklare natur. Myndigheten kan \u00e4ven v\u00e4lja att avskriva utredningen om det har skett en \u00f6nskv\u00e4rd dialog med f\u00f6retaget.<\/p>\n\n\n\n

V\u00e5ra nordiska grannl\u00e4nder har kommit l\u00e4ngre i sina krav p\u00e5 att SAS ska betala tillbaka pengarna.<\/p>\n\n\n\n

I Norge har landets luftfartsmyndighet kr\u00e4vt att bolaget ska \u00e5terbetala kunder innan utg\u00e5ngen av november f\u00f6r att slippa b\u00f6ter. B\u00f6tesbeloppet kommer att uppg\u00e5 till 1 miljon norska kronor per m\u00e5nad fram tills dess att bolaget har betalat ut alla ers\u00e4ttningar.<\/p>\n\n\n\n

I b\u00f6rjan av oktober gav dessutom den danska transportmyndigheten tolv flygbolag, d\u00e4ribland SAS, en tidsfrist att krav som inkommit f\u00f6re den 1 oktober m\u00e5ste betalas ut senast den 15 november. Om bolagen inte lever upp till det kan f\u00f6retagen komma att st\u00e4mmas.<\/p>\n\n\n\n

Fr\u00e5n svenskt h\u00e5ll\u00a0vill Gunnar Wikstr\u00f6m inte utesluta att s\u00e5dana \u00e5tg\u00e4rder kan bli aktuella \u00e4ven h\u00e4r. Utredningen kring SAS kretsar dels kring f\u00f6rseningarna av \u00e5terbetalningarna, men ocks\u00e5 om tvivelaktig information som SAS har gett till drabbade kunder om hur man ska g\u00e5 tillv\u00e4ga f\u00f6r att ans\u00f6ka om \u00e5terbetalning. Att problemen orsakats av en pandemi som ingen kunde f\u00f6rutse spelar ingen st\u00f6rre roll f\u00f6r KO.<\/p>\n\n\n\n

\u201dVi tittar p\u00e5 de lagstiftningar som finns. I vissa fall \u00e4r de inte konkreta, men i vissa fall \u00e4r de det. D\u00e4r finns lagregleringen om att \u00e5terbetala pengarna inom sju dagar som i stort sett inget flygbolag har kunnat eller velat anpassa sig till\u201d, s\u00e4ger Gunnar Wikstr\u00f6m.<\/p>\n\n\n\n

SAS har i nul\u00e4get \u00e5terbetalat 1,3 miljoner kunder och hanterar \u00f6ver 5.000 \u00e4renden per dag, men fortfarande v\u00e4ntar hundratusentals p\u00e5 att f\u00e5 pengarna tillbaka f\u00f6r uteblivna resor.<\/p>\n\n\n\n

\u201dVi g\u00f6r det vi kan f\u00f6r att p\u00e5skynda det h\u00e4r och har inf\u00f6rt ett antal \u00e5tg\u00e4rder f\u00f6r att effektivisera processerna. Det handlar om att ut\u00f6ka resurserna inom kundservice, men ocks\u00e5 interna system d\u00e4r vi automatiserar processerna\u201d, s\u00e4ger SAS presschef Freja Annamatz.<\/p>\n\n\n\n

Hur st\u00e4ller ni er till de norska och danska kraven?
<\/strong>\u201dVi jobbar utifr\u00e5n de krav som finns. Jag har ingen tidsram f\u00f6r n\u00e4r betalningarna kommer att vara genomf\u00f6ra, men alla kunder som har \u00e5terbetalningskrav kommer att f\u00e5 pengarna tillbaka.\u201d<\/p>\n\n\n\n

Betyder det att det inte \u00e4r s\u00e4kert att ni kommer hinna betala tillbaka kunderna f\u00f6r att undvika b\u00f6ter?
<\/strong>\u201dJag vill inte spekulera kring tidsramarna, utan vi jobbar f\u00f6r att betala tillbaka kunderna s\u00e5 fort som m\u00f6jligt.\u201d<\/p>\n\n\n\n

L\u00e4hde:di.se<\/p>\n\n\n\n

<\/p>","protected":false},"excerpt":{"rendered":"

V\u00e5ra nordiska grannl\u00e4nder har kavlat upp \u00e4rmarna mot SAS och st\u00e4ller nu h\u00e5rda krav p\u00e5 bolaget f\u00f6r uteblivna \u00e5terbetalningar.  I Sverige b\u00f6rjar den p\u00e5g\u00e5ende KO-utredningen bli f\u00e4rdig, och inte heller den svenska myndigheten utesluter r\u00e4ttsliga \u00e5tg\u00e4rder mot flygbolaget. Hundratusentals passagerare\u00a0v\u00e4ntar fortfarande p\u00e5 att\u00a0SAS\u00a0SAS -3%\u00a0ska betala tillbaka pengarna f\u00f6r inst\u00e4llda resor. Enligt EU-f\u00f6rordningar har kunder r\u00e4tt […]<\/p>\n","protected":false},"author":25,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1],"tags":[85,200],"class_list":["post-237102","post","type-post","status-publish","format-standard","hentry","category-travel-report","tag-flyg","tag-sas"],"acf":[],"yoast_head":"\nH\u00e5rda krav p\u00e5 SAS fr\u00e5n nordiska grannarna \u2013 svenskt besked p\u00e5 v\u00e4g – Travel Report<\/title>\n<meta name=\"description\" content=\"H\u00e5rda krav p\u00e5 SAS fr\u00e5n nordiska grannarna \u2013 svenskt besked p\u00e5 v\u00e4g \u2013 L\u00e4s senaste nyheterna fr\u00e5n resebranschen p\u00e5 Travel Report.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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