{"id":241213,"date":"2023-06-28T06:58:00","date_gmt":"2023-06-28T04:58:00","guid":{"rendered":"https:\/\/www.travelreport.se\/?p=241213"},"modified":"2023-06-28T06:58:00","modified_gmt":"2023-06-28T04:58:00","slug":"etter-klager-bedre-beskyttelse-ved-installerte-flyreiser","status":"publish","type":"post","link":"https:\/\/www.travelreport.se\/nb\/efter-klagomal-battre-skydd-vid-installda-flyg\/","title":{"rendered":"Etter klager: Bedre beskyttelse ved kansellerte flyreiser"},"content":{"rendered":"<figure class=\"wp-block-image size-full is-resized\"><img fetchpriority=\"high\" decoding=\"async\" src=\"https:\/\/www.travelreport.se\/wp-content\/uploads\/2015\/06\/flygvinge_1205_2007-e1433824597924.jpg\" alt=\"\" class=\"wp-image-224807\" width=\"588\" height=\"385\" srcset=\"https:\/\/www.travelreport.se\/wp-content\/uploads\/2015\/06\/flygvinge_1205_2007-e1433824597924.jpg 450w, https:\/\/www.travelreport.se\/wp-content\/uploads\/2015\/06\/flygvinge_1205_2007-e1433824597924-300x197.jpg 300w\" sizes=\"(max-width: 588px) 100vw, 588px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Under pandemien ble mengder av flygninger innstilt. Og mange ble uten erstatning.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">N\u00e5 skal det bli bedring \u2013 reisende skal f\u00e5 pengene tilbake innen 14 dager. Ellers kan reisebyr\u00e5et trekkes for retten.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Da grensene ble stengt og restriksjoner ble innf\u00f8rt under pandemien, ble en mengde flygninger kansellert. Mange fikk vente lenge p\u00e5 \u00e5 f\u00e5 pengene tilbake \u2013 eller fikk ingen penger i det hele tatt. S\u00e6rlig stort problem har det v\u00e6rt blant online reisebyr\u00e5er, alts\u00e5 onlinetjenester som skal finne den billigste flyreisen blant ulike flyselskaper.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Men n\u00e5 skal det bli endring. Etter at Konsumentverket har mottatt et stort antall klager mot reisebyr\u00e5er p\u00e5 nett fra misforn\u00f8yde kunder, har de satt inn en innsats mot de tre selskapene som har f\u00e5tt flest klager. Og selskapene har lovet forbedring.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201dDe har forpliktet seg til \u00e5 tilbakebetale forbrukere innen syv dager etter at de har mottatt penger fra flyselskapene, som igjen m\u00e5 betale tilbake til reisebyr\u00e5ene innen syv dager. Det ville i praksis da bli innen 14 dager som forbrukeren skal f\u00e5 pengene tilbake,\u201d sier Fanny Forsling, jurist hos Forbrukermyndighetene.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Dessuten skal man som reisende f\u00e5 tydeligere informasjon om kontaktinformasjon til selskapene.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201dForbrukere har klaget p\u00e5 at det har v\u00e6rt vanskelig \u00e5 n\u00e5 disse selskapene, etter dialog med dem har de forpliktet seg til \u00e5 legge ut telefonnummer og e-postadresser p\u00e5 sine nettsider,\u201d if\u00f8lge Forsling.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Hvis selskapene ikke holder det de har lovet, kan forbrukeren henvende seg til Forbrukerverket, som kan iverksette tiltak.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201dVi kan utstede p\u00e5legg mot selskapet, eller g\u00e5 til retten dersom vi ikke lykkes med \u00e5 komme til enighet med selskapet.\u201d\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Det har ogs\u00e5 blitt stadig vanligere at nettbaserte reisebyr\u00e5er selger flyreiser med mellomlanding som to separate reiser, if\u00f8lge Konsumentverket. Dette betyr at hvis den reisende g\u00e5r glipp av sin tilknytningsflyvning p\u00e5 grunn av forsinket eller innstilt flyvning p\u00e5 den f\u00f8rste delen av reisen, f\u00e5r man ikke automatisk plass p\u00e5 et senere fly, men m\u00e5 selv st\u00e5 for reisen til sluttdestinasjonen. P\u00e5 billettene har det kunnet st\u00e5 \u201degen transfer\u201d, men ikke alle har forst\u00e5tt hva det inneb\u00e6rer.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201dForbrukerne vil n\u00e5 f\u00e5 tydeligere informasjon om denne typen vilk\u00e5r i forbindelse med kj\u00f8p av reisen.\u201d<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Kilde:TT-DI.SE<\/p>","protected":false},"excerpt":{"rendered":"<p>Under pandemin blev m\u00e4ngder av flygningar inst\u00e4llda. Och m\u00e5nga blev utan ers\u00e4ttning. Nu ska det bli b\u00e4ttring \u2013 resen\u00e4rer ska f\u00e5 pengarna tillbaka inom 14 dagar. Annars kan resebolaget dras inf\u00f6r domstol. N\u00e4r gr\u00e4nser st\u00e4ngdes\u00a0ned och restriktioner inf\u00f6rdes under pandemin st\u00e4lldes en m\u00e4ngd flygningar in. M\u00e5nga fick v\u00e4nta l\u00e4nge p\u00e5 att f\u00e5 pengarna tillbaka \u2013 [&hellip;]<\/p>\n","protected":false},"author":25,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1],"tags":[195,929,930],"class_list":["post-241213","post","type-post","status-publish","format-standard","hentry","category-travel-report","tag-tag-flyg","tag-installda-flyg","tag-skydd"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Efter klagom\u00e5l: B\u00e4ttre skydd vid inst\u00e4llda flyg &#8211; Travel Report<\/title>\n<meta name=\"description\" content=\"Efter klagom\u00e5l: B\u00e4ttre skydd vid inst\u00e4llda flyg \u2013 L\u00e4s senaste nyheterna fr\u00e5n resebranschen p\u00e5 Travel Report.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, 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