Every year, the Swedish Transport Administration conducts a survey to follow up and evaluate how satisfied passengers are with the contracted traffic. The survey shows that 97 percent of passengers on the Sundsvall-Östersund-Storlien route are more than satisfied with the staff on board Norrtåg. 

Vy Tåg, which operates Norrtåg and Vy, receives high ratings on all of its routes. For example, 82 percent of travelers surveyed would recommend others to travel with Vy. 

Full pot for our staff on board 

What stands out the most on all routes is how the staff on board is perceived. They receive really high ratings, with some routes reaching a full 100 percent! Depending on the route, 92-100 percent of passengers give positive reviews of our staff.

– We work every day to have satisfied customers and it is gratifying that the surveys show that it yields results. For us, it is important to be a good workplace and we place great importance on creating good conditions for our employees, so that they can do a good job on the trains. That is why it is extra gratifying that the staff on board the trains receive high marks – they do a fantastic job, says Dag Lokrantz-Bernitz, CEO of Vy Tåg.

There are areas that can be developed

This year's survey also shows that there are areas that can be developed, such as the range of products in the bistro.

– We are of course happy about the great reviews we received in the latest survey, but we will continue to work to get even more satisfied travelers. We value this type of survey as it contributes to a deeper understanding of what our customers think is important and how we can improve, says Dag Lokrantz-Bernitz.

According to the press release.