SJ has suffered several major delays and train cancellations during the summer. The Swedish Consumer Agency will now investigate the train company.
The Swedish Consumer Agency demands answers in a letter on how SJ takes care of its passengers in the event of major disruptions.
– What we are looking at is preparedness for major traffic disruptions. How do you solve that with replacement buses? How do you solve it for people who have a little difficulty walking along the tracks if that becomes an issue and so on?, says Maja Lindstrand, a lawyer at the Swedish Consumer Agency, to The Echo.
A lot of it is about how information is conveyed to travelers.
The criticism could result in an order for action. SJ tells Ekot that it welcomes the review.
Source: Expressen.se
