A new Novus survey conducted on behalf of the Stockholm Chamber of Commerce shows a high level of dissatisfaction with the Slussen bus terminal. Among those who most often use the terminal, 80 percent give a negative rating to how smooth and quick it is to change there. Only 12 percent think the place feels nice and safe.
In the open-ended responses, criticism of the bus terminal is harsh. Travelers describe the temporary bus terminal as cramped, messy, poorly signposted and unsafe, with long walking distances, loss of time and lack of accessibility. One traveler sums up the experience briefly: ”Deteriorates my quality of life.”.
Slussen bus terminal is one of the region's most important hubs. Ten percent of respondents state that it is one of the places they most often find themselves as passengers on public transport. In Nacka and Värmdö this applies to a full 75 percent.
Dissatisfaction is also particularly high among travelers from Nacka and Värmdö. There, 88 percent give low marks to how smooth and quick it is to change at the terminal, 70 percent give low marks to safety and comfort, and 82 percent give low marks to the range of shops and services.
The overall picture of the survey is clear. The view of both the reconstruction and the temporary terminal is generally very negative. Many describe unreasonably long walking distances and time losses when changing, often with a lot of stairs and lack of accessibility for people with strollers, luggage or reduced mobility.
– This is an understatement for one of Stockholm's most important interchange points. When people experience that their daily commute is so bad that it affects their quality of life, then it is obvious that something has gone wrong., says Carl Bergkvist, Head of Business Policy at the Stockholm Chamber of Commerce.
– Slussen should be a functioning hub for the entire region, not an obstacle in people's everyday lives. This directly affects accessibility, accessibility and trust in public transport., says Carl Bergkvist.
Facts about the survey:
The survey was conducted by Novus between February 16 and March 5, 2026. A total of 2,026 people were interviewed in Stockholm County, as well as an additional sample of 202 people in Nacka and Värmdö.
