Friday 2 Oct, 2026

Suspected fraud on Thomas Cook website – refunds threatened

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Photo: Wikimedia c-free – Adrian Pingstone

The UK's aviation authority suspects that fraudsters have targeted the website where Thomas Cook customers can apply for refunds, writes the BBC.

Travelers seeking compensation from the failed charter giant Thomas Cook, which went bankrupt two weeks ago, have become targets of fraud.

British authorities have taken ”urgent action” to tackle the problems, including adding additional verification checks to the process, and have also warned that other websites claiming to handle refunds have been created in recent days.

Since the website went live on Monday morning, over 100,000 people have claimed to get money back for cancelled trips.

According to the BBC, up to 800,000 people, spread across 360,000 bookings, are entitled to compensation. The pressure on the site has been intense, and the aviation authority had to apologize for slow administration after having to deal with ”unprecedented demand” in the hours after its launch.

All refunds are administered by the aviation authority and the money is taken from the government travel insurance fund.

Source: di.se

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