Shortly after 11 p.m. on Thursday evening, SAS CEO Rickard Gustafson finally announced that the partners had reached a three-year agreement with the four Nordic unions.

”"I am relieved to inform our customers and our employees that we can now put this conflict behind us," says the SAS CEO.

According to Rickard Gustafson, the entire three-year agreement is within the framework of the industry mark. However, the 2019 wage increases are 3.6 percent, slightly above the mark. The agreement also contains clauses regarding working conditions, especially regarding the pilots' ability to plan based on scheduling, which the unions have pushed for in addition to wage increases.

SAS CEO takes care to apologize to the affected passengers. He also thanks the staff who handled the situation. SAS itself states that 360,000 passengers have been affected when a little more than 4,000 flights have been canceled since the end of last week. Regarding compensation for affected passengers, Richard Gustafson says that SAS follows applicable laws and regulations.

He does not deny that the conflict has cost SAS, both financially and in the form of lost reputation.

”"Of course, this has cost money and it has also eroded the trust capital of our customers. We need to get that back quickly," says Rickard Gustafson.

Source: di.se